Privacy Policy
Last updated: September 2026
Privacy Policy
Care In Home is committed to protecting your privacy and handling your personal information respectfully, responsibly, and securely. This Privacy Policy explains how we may collect, use, store, and disclose personal information when you visit our website, contact us, make an enquiry, or use our services.
Information We Collect
We may collect personal information that is reasonably necessary to respond to your enquiry, understand your support needs, and provide appropriate services. This may include your contact information, details relating to your support needs, NDIS-related information, and relevant health or disability information where required.
How We Use Your Information
We may use your personal information to:
Respond to enquiries
Provide information about our services
Understand your needs and preferences
Arrange and manage services
Communicate with you or your authorised representative
Meet relevant legal or regulatory requirements
We will only use your information for appropriate service, business, or legal purposes.
Data Security
Care In Home takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to personal information is limited to authorised persons where it is required for legitimate service or business purposes.
Sharing Information
Care In Home does not sell your personal information. Where necessary, and with your consent or where permitted or required by law, relevant information may be shared with authorised representatives, professionals, or service providers involved in providing or coordinating your support.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date. We will take reasonable steps to respond to your request appropriately.
Privacy Enquiries and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how Care In Home handles your personal information, please contact us as soon as possible so we can assist and address the matter appropriately.